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Refund Policy

Last Updated: September 14, 2026

Zylosia V1 is a one-time digital purchase that provides immediate access to personalized hair-care content and features after successful payment.

Because Zylosia V1 is a digital product that becomes available immediately after purchase, refunds are generally not available simply because a customer changes their mind after accessing the paid experience.

When you may request a refund

You may contact us to request a refund if:

  • you were charged more than once for the same Zylosia V1 purchase;
  • you were charged but did not receive the Zylosia V1 access you purchased and the issue cannot be resolved;
  • you were charged for a purchase you did not authorize;
  • Zylosia V1 was materially different from the product description provided at the time of purchase; or
  • you believe another circumstance gives you a right to a refund under applicable law.

Refund requests are reviewed individually based on the circumstances of the purchase.

How to request a refund

Contact zylosia@gmail.com with:

  • the email address associated with your Zylosia account;
  • the approximate date of purchase;
  • the reason for your request; and
  • any relevant purchase or transaction information.

Please do not send your full payment-card number by email.

We may ask for reasonable information needed to locate and verify the transaction.

Approved refunds

If a refund is approved, it will generally be processed through the original payment method or payment provider used for the transaction.

Once a refund is processed, Zylosia may remove access to the paid Zylosia V1 features associated with that purchase.

Processing times may depend on the payment provider or financial institution.

Consumer rights

Nothing in this Refund Policy limits or excludes any rights or remedies you may have under applicable consumer-protection or other applicable laws.

If applicable law gives you a right to cancel a purchase or receive a refund, that right continues to apply regardless of this policy.

Contact

For refund questions or requests, contact zylosia@gmail.com.